The Opportunity:
The Media Performance Project Coordinator is a key position on contract and is a strategic partner with Senior Leadership. Using data-driven decision-making, the MPPC is integral in the analysis and determination of the success of current processes and procedures, as well as responsible for assisting in strategic planning for future growth and development of the organization. The MPPC shall track metrics in relation to the team’s performance in customer satisfaction, capacity, quality, timeliness and training.
The MPPC shall develop, update and manage Standard Operating Procedures (SOPs) to ensure products and services are delivered consistently and repeatedly and meet the determined standards of excellence and quality. The MPPC shall implement onboarding process and procedures. The MPPC shall jointly facilitate with customer leadership all Continuous Process Improvement (CPI) projects using Lean Six Sigma and Kaizen techniques.
The MPPC should be capable of instituting a strong integrated project management discipline, implement organizational change with efficiency, and manage organizational operations to meet specific strategic goals and visions.
Qualifications:
Required:
- Five years of relevant experience in customer service management
- Five years of relevant project management experience
- Five years of relevant experience in training and leading process improvement teams using Lean Six Sigma competencies
- Competent experience with SharePoint 2010 or 2013
- Competent experience with Microsoft Office Products
- Active TS/SCI with FSP
Desired:
- Bachelor’s Degree or higher in graphic design, fine art, computer science, interaction design, video production, journalism, mass communications, or other multimedia production field.
- Lean Six Sigma Green or Black Belt certification.
- Experience with Workamajig.
